1. Change-of-mind requests
Where permitted by law, a change-of-mind refund is generally unavailable after a digital file has been accessed or downloaded. For consumers with a statutory withdrawal right, that right may end when immediate digital delivery begins only after the required express consent and acknowledgment. Your mandatory legal rights always remain unaffected.
2. Problems we will resolve
Please contact us if you received the wrong file, purchased the same pattern twice by mistake, cannot access a valid order, received a corrupted file, or the pattern is materially different from its description. We will first try to provide the correct or working file, clarify the instructions or otherwise correct the problem. When an issue cannot be resolved within a reasonable time, an appropriate refund or price reduction may be available.
3. How to request help
Email info@nykidsplanet.com with your order number, purchase email, pattern name and a short explanation of the problem. Contacting us within 14 days helps us investigate quickly, but this request does not shorten any longer mandatory period provided by law.
4. Refund processing
Payments and approved refunds are processed by Lemon Squeezy as merchant of record. An approved refund may be full or partial depending on the circumstances. After processing, banks and payment providers may take up to 10 days to display the credit.
5. Unauthorized sharing
A refund does not authorize continued use, sale or distribution of a refunded digital pattern. Copyright restrictions continue to apply, subject to mandatory law.