Email support
Please include the pattern name. For purchase support, also include the Lemon Squeezy order number and the email address used at checkout. Never send complete card details, passwords or other sensitive payment information.
Write to usWhat we can help with
- Accessing a purchased PDF
- Wrong, missing or corrupted files
- Pattern instruction questions
- Duplicate purchases and refund requests
- Questions about sizes, yarn, tools or available languages
Before contacting us
Check the email account used at checkout, including its spam or promotions folder. Include a screenshot of the problem when helpful, but cover any private or payment information first.